Legacy BPOs require 500-seat minimums and multi-year commitments, so a 12-person team isn't a conversation they'll take.
You email a manager who emails a supervisor who emails the team, and you find out about turnover the week someone disappears from Slack.
EOR services cut the checks, but you still source the talent, lease the desks, run the IT, and manage the people from another time zone.
We carefully evaluate candidates and ensure they have significant experience before they join your team.
Every professional works in-office at Cebu IT Tower with biometric access, redundant fiber, and standardized hardware. No home Wi-Fi, no shared laptops.
Your team reports to you on your tools, on your standups. We handle payroll, HR, and ISO 27001, HIPAA, and PCI DSS compliance in the background.
We carefully select our team members to ensure a high level of expertise, with each bringing significant experience in their field.
We’re one of the few outsourcing companies out there that’s fully compliant and certified for PCI, HIPAA, and ISO 27001.
We have decades of experience supporting technology, healthcare, and financial services companies.
We exist here because small and mid-sized companies deserve better quality from outsourced customer support. We believe you shouldn’t have to spend millions just to scale your CX team without losing quality and control. With CSV Now, you'll:
If that sounds like what you’re looking for, you’re in the right place.
“I worked with Ritchie and he is a fantastic strategist and recruiting advisor. I was very impressed with his level of delivery and quality of delivery. Ritchie is also very knowledgeable on the job market and stays in tune with the trend across multiple industries. He is a great talent advisor and advocate. I highly recommend Ritchie for future endeavors and partnerships. Would love to partner with him again in the future.”
"Ritchie and CSVNow have been wonderful partners to me and the CloudTrucks team. They helped us scale up our tech recruiting efforts and close a number of important roles across the team. In particular I appreciate Ritchie’s ability to build relationships and craft a plan for each candidate. I learned a lot from working with Ritchie and the CSVNow team and I highly recommend them for your tech recruiting needs."
“I had the pleasure to work with Ritchie to help build out the Security team at Mixpanel. He understands the market and the type of candidates that we required and was able to build a rapport with those being considered for the role. He has the ability to quickly source the correct people, get them in front of the hiring team and keep the process moving along which allowed us to expediently close on high quality candidates.“
We’ll jump on a call to really dig into your business needs. Unlike the big call centers, we tailor everything to your unique requirements right from the start.
If you’re already working with another vendor, we’ll do a free audit of your current setup to spot any performance or efficiency gaps.
No one-size-fits-all stuff here. We’ll put together a proposal that tackles your exact pain points, with transparent pricing and clear deliverables.
As we grow together, you’ll never be just another account number. Expect hands-on support from our CEO, regular updates, and data-driven insights to keep your business moving forward.
Book a discovery call, and our team will get back to you within a day.
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A week-by-week operating manual covering all 12 weeks, plus a companion bundle of 12 editable templates, including: Day 1-5 onboarding schedule, QA scorecard with weighted scoring, escalation flowchart, brand voice guide, volume ramp schedule with phase gates, KPI dashboard with target benchmarks, and annotated ticket walkthroughs showing what good execution actually looks like. Built for CX leaders, ops managers, and founders who are scaling support and need a system that works.
